Taylor made customer care training for your public facing staff. Whether they are call handlers, customer service assistants or receptionists. I can teach them the following key skills to be the face of your business and create that essential first impression.

 

The course covers the following key areas:

 

• Communication

• Body Language

• Telephone Skills

• First Impression

• You are the face of the company

• Team Work

• Dealing with Complaints

• Maintaining Confidentiality

 

 

All delegates receive a certificate of completion.